SmartSeas AI – App Support

About the App

SmartSeas AI is an AI-powered maritime troubleshooting assistant designed for fleet managers, chief engineers, superintendents, and crew. The app enables faster fault resolution, knowledge preservation, and improved decision-making at sea.

Common Support Topics

• Download and install the app from the App Store / Play Store.

• Log in with your company-provided credentials.

• For new users, request access from your fleet administrator.

• Communications: Feedback, support requests, and inquiries shared with us.

• AI Troubleshooting Assistant

• OCR support to read text from scanned manuals and images

• Multilingual voice-enabled interaction

• Predictive defect tracking & insights

• Offline mode for limited connectivity

We do not sell or rent your personal information. We may share information only in the following cases:

• I cannot log in → Please check with your fleet admin to confirm your account status.

• App is slow or unresponsive → Ensure you have the latest version installed; update via the App Store/Play Store.

• Data not syncing → Verify your internet connection; if at sea, data will sync once connectivity resumes.

• Contact Support If you need further assistance, please reach out:
  Email: support@smartseas.ai
  Phone: +91-9345462312 (Mon–Fri, 9 AM – 6 PM IST)
  In-App Help: Use the “Support” option in the app’s settings to raise a ticket directly.

We regularly update SmartSeas AI with new features and improvements. Please keep your app updated for the best experience.We also welcome feedback from users—share your suggestions via support@smartseas.ai.