Privacy Policy for SmartSeas AI

Entity: SmartSeas AI Technology Solutions Pvt Ltd

SmartSeas AI (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our mobile application, website, and related services (collectively, the “Services”).

We may collect the following types of information when you use our Services:

• Personal Information: Name, email address, phone number, company details, and login credentials.

• Usage Data: App activity, log files, crash reports, device information, and IP address.

• Operational Data: Manuals, defect logs, scanned files, images, and other documents uploaded for troubleshooting.

• Communications: Feedback, support requests, and inquiries shared with us.

• Audio Data: With your permission, we may access your device’s microphone to capture voice queries or commands. These recordings are used solely to enable voice interaction features within the app.

We use collected information for purposes including:

• Providing, maintaining, and improving our Services

• Enabling AI-driven troubleshooting and predictive insights

• Facilitating secure user authentication and account management

• Responding to support requests and technical issues

• Enhancing safety, compliance, and fleet performance

• Meeting legal, regulatory, or contractual obligations

• Processing Voice Queries: If you use the voice assistant feature, audio captured from your microphone is processed to interpret your request and provide responses. The audio is not stored or shared beyond what is necessary to provide this functionality.

We do not sell or rent your personal information. We may share information only in the following cases:

• With your organization – to enable fleet-level usage and reporting

• With service providers – cloud hosting, analytics, and technical support partners bound by confidentiality

• For legal reasons – if required by law, regulation, or court order

• In case of business transfer – such as a merger, acquisition, or sale of assets

All data is stored securely in encrypted cloud environments, such as AWS, with strict role-based access controls to ensure only authorized users can access sensitive information. We follow industry-standard security practices, including encryption in transit and at rest, comprehensive audit logging, and continuous vulnerability monitoring, to maintain the highest level of data protection.

Voice input data is processed securely and is not stored permanently on our servers unless required for troubleshooting or support purposes. If stored temporarily, it is encrypted and deleted once no longer needed.

Operational data is retained for the duration of your organization’s active subscription, while personal data is kept only for as long as necessary to fulfill the purposes described in this policy. Users also have the option to request data deletion at any time through their administrator or by reaching out to our support team.